FAQ

1. Do You Ship To My Location?

Yes. We ship worldwide from our warehouses in Europe, North America, and Asia to ensure fast and safe delivery.

2. How Long Will Delivery Take?

  • Order Processing: 4–6 business days
  • Shipping: 6–9 business days
    Delivery times may vary due to location, customs, or carrier schedules.

3. How Is Shipping Cost Calculated?

All orders include free worldwide shipping. No hidden fees—what you see at checkout is what you pay.

4. How Can I Track My Order?

You will receive a tracking number by email once your order ships. You can track your package via the carrier’s website or our “Track Order” page.

5. What Should I Do If My Package Arrives Damaged or Is Lost?

  • Take photos of the damage or issue.
  • Contact the shipping carrier.
  • Email support@farrahome.com with details and photos. Our team will help resolve the issue promptly.

6. Can I Change My Shipping Address After Placing An Order?

You can request an address change within 4 business days after ordering, as long as it hasn’t shipped yet. Once the package is on its way, changes are not possible.

7. Will I Need To Pay Import Duties, Taxes, or VAT?

No. All applicable costs are included in your order total. There are no extra fees upon delivery.

8. Can I Cancel or Change My Order?

Orders can be canceled or modified within 24 hours of payment. After production begins or shipping, changes are no longer possible.

9. Do You Accept Returns?

Returns are accepted only for verified manufacturing defects, incorrect size, or wrong color. Returns for other reasons, such as changing your mind, are not eligible.

10. What Qualifies As A “Manufacturing Defect”?

Products with workmanship flaws, incorrect sizing, or wrong color compared to your confirmed order qualify for return, exchange, or repair.

11. Which Situations Are Not Considered Defects?

  • Changing your mind or personal preference
  • Minor color differences due to lighting or monitor display
  • Size variations within ±1% (industry standard)
  • Weight expectations not met
  • Ordering mistakes by the customer
  • Shipping delays or natural fabric variations

12. How Do I Start A Return?

  1. Contact support@farrahome.com with your order number and a brief description of the issue.
  2. Provide photos and keep the original packaging.
  3. Receive return instructions.
  4. Refunds or replacements will be issued after inspection.

13. Can I Request A Replacement Instead Of A Refund?

Yes. Contact us within 3 days of delivery with photos and keep the original packaging. Replacements will match your original order exactly.

14. Anything I Should Know Before Requesting A Refund?

Please contact support@farrahome.com before filing a payment dispute or chargeback. This helps resolve your issue quickly and avoids delays.

15. Which Payment Methods Do You Accept?

We accept digital wallets (Google Pay, PayPal, Apple Pay) and credit/debit cards (Visa, MasterCard, Maestro, American Express, Discover, Diners Club, JCB, UnionPay).

16. What Currency Will I Be Charged In?

All payments are processed in U.S. Dollars (USD). Please make sure your payment method supports USD.

17. When Will I Receive My Order Confirmation?

You will receive an order confirmation email within 1 business day. Please review your order and contact support@farrahome.com within 24 hours if anything is incorrect.