Return, Exchange, and Refund Policy

1. Order Cancellation & Modification

1.1 Order Cancellation
If you decide to cancel your order, you may do so within 24 hours of payment for a full refund. Once production has started or the order has shipped, cancellation is no longer possible. We recommend confirming all product details before placing your order to ensure the best experience.

1.2 Order Modification
You may adjust the quantity, color, or size of your order within 24 hours of payment. After this time, your order will enter production and changes cannot be made. Confirming your choices early helps us deliver the product you truly want.

2. Custom Product Information

All curtains and window treatments from FarraHome are custom-made for you and cannot be resold.
For non-quality related reasons, we are unable to accept returns or exchanges, including:

Change of mind or personal preference
Misunderstanding of product images or descriptions
Product fits the order specifications but does not suit the space
Size differences within ±1% (industry standard)
Color differences caused by lighting, monitor settings, or fabric dye lots

We encourage careful measurement and review of colors before placing your order to ensure you select the most suitable product.

3. Return/Exchange/Refund Conditions

3.1 Eligible Cases
Returns, exchanges, or refunds are available only if the product has:

Manufacturing defects
Incorrect size
Wrong color (caused by FarraHome)

Please contact us within 30 days of receiving your order to initiate the process.

3.2 Non-Returnable/Exchangeable Cases
The following situations are not eligible for return or exchange:

Misunderstanding of product images or descriptions
Product matches the order specifications but does not fit the intended space
Curtains heavier than expected
Color not as desired
Change of mind or no longer needed
Size differences within ±1% tolerance (industry standard)
Delivery delays
Customer ordering mistakes

3.3 Unauthorized Returns
Returns sent without FarraHome’s written approval will not be accepted.

3.4 Return/Exchange Shipping Fees
For verified quality issues, FarraHome covers all return and exchange shipping costs, ensuring a hassle-free experience.

4. Return Process

If your product qualifies for return, please follow these steps:

Step 1: Contact Us
Email support@farrahome.com with your order number, product details, and a brief description of the issue.
Step 2: Provide Product Information
Include clear photos showing the defect, incorrect size, or color issue. Keep the original packaging to ensure safe return.
Step 3: Receive Return Instructions
Once we verify your request, FarraHome will provide the return shipping address and detailed instructions.
Step 4: Refund Issuance
After receiving and inspecting the returned item, we will process your refund within 3 business days, returning the funds to your original payment method.

5. Exchange Process

Exchanges are only available for items with manufacturing defects, incorrect size, or wrong color (caused by FarraHome). Please follow these steps to ensure a smooth process:

Step 1: Contact Us
Within 3 days of receiving your order, please email us at support@farrahome.com. Include your order number and a brief description of the issue so we can start helping you right away.
Step 2: Provide Product Details
Take clear photos showing the defect, size issue, or color discrepancy. Please also keep the original packaging to protect the item during the return process. This helps us verify the issue quickly and ensures your replacement is accurate.
Step 3: Receive Exchange Instructions
Once your request is verified, FarraHome will provide the return address and detailed instructions for sending the item back.
Step 4: Ship the Item
Send the item back according to the instructions provided. FarraHome will cover the shipping costs for the replacement.
Step 5: Replacement Delivery
After receiving and inspecting the returned item, we will send the replacement item promptly. The new item will exactly match your original order specifications so you can enjoy it with confidence.

6. Refunds

Refunds follow the same eligibility conditions as returns or exchanges.

Step 1: Contact Us
Email support@farrahome.com with your order number, product details, and a description of the issue. Please contact us within 30 days of receiving your order.
Step 2: Provide Product Information
Include clear photos of the defect, incorrect size, or wrong color. Retain the original packaging to ensure the item is protected during the return.
Step 3: Receive Refund Instructions
FarraHome will review your request and provide detailed instructions for returning the item, including the return address.
Step 4: Ship the Item
Send the item back following the instructions. For verified quality issues, FarraHome will cover return shipping costs.
Step 5: Refund Issuance
Once we receive and inspect the returned item, we will process your refund within 3 business days, and the funds will be returned to your original payment method.
Step 6: Refund Confirmation
FarraHome will notify you once the refund has been successfully processed. Typically, the refund is completed within 3–7 business days after approval.

7. Important Notes

Measurement Confirmation: Please carefully measure and confirm all custom details before placing your order to ensure the best fit.
Color Variations: Differences caused by lighting, monitor settings, or fabric dye lots are normal and are not valid reasons for return.
Lost Packages: If a package is lost, FarraHome will assist in coordinating with the carrier to locate or replace it. Refunds are not provided for lost shipments.
Payment Disputes: Filing chargebacks may delay resolution and hold your funds. Please contact our customer service first, and we will work with you to resolve the issue.

Contact: support@farrahome.com

Note: FarraHome sincerely cares about your satisfaction. We only provide returns, exchanges, or refunds for items with verified quality issues, and we strive to make the process smooth, transparent, and reassuring.